Business process reviews and optimization

Whether you want to reduce the time it takes to introduce new products and services, improve customer service, or simply reduce your business costs, our advisors have a solid grasp of best practices in the telecommunications field, in particular the TNM (Telecommunication Network Management) model. They can perform a diagnosis of current practices, and help you develop and achieve improvement targets.

Information system architecture 
Our systems experts (architects, analysts and designers) design and implement full information system architectures for the all major functions of  a telecommunications company, more specifically:

• Customer service management
• Product and service list management
• Order taking
• Delivery process (procurement and network configuration, customer project management, distribution and installation)
• Billing (mediation, pricing, taxes, discount plans, billing)
• Payment and collection
• Inter-company sharing
• Marketing analysis (data storage)
• Traffic management
• Monitoring and quality assurance (repair)
• Management of network development projects

Quality assurance
The fast pace at which new products and services are introduced in the telecommunications market requires you to make changes to your information systems. This is why you need a quality assurance process that is quick and rigorous.

We have an experienced quality assurance team that can design and implement rigorous testing strategies and plans. Our advisors’ experience and knowledge of business practices are major assets in carrying out these projects.

 

Products

Intervention axes

Businesses sectors

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